How do I return a product?

• How do I return a product?

  How do I return a product? Got something that's not quite right? It's usually possible to return products, but the rules depend on whether you're buying for yourself or for a business. The key for consumers is to act within 14 days of delivery. Here’s how it works, step-by-step. First, check if your order is eligible Our return policy is based on who made the purchase. The official 14-day right of withdrawal is a legal protection for individual consumers. A consumer is anyone buyinSome readers

When will I receive my refund?

• When will I receive my refund?

  When will I get my refund? You'll get your refund within 14 days after the supplier receives your returned item. The money goes back to the original payment method you used, but remember that you'll need to cover the cost of return shipping. How the refund process works Here’s a step-by-step look at what happens after you send a return back. Return to Supplier: You send the goods back to the return address provided by the supplier, not to Droppe directly. Inspection: OncFew readers

Who pays for the return shipping?

• Who pays for the return shipping?

  Who pays for return shipping? You generally pay for return shipping costs. The main exception is if an item arrives damaged or is incorrect—in that case, we cover the cost. Here’s a breakdown of how it works. The Standard Return (Change of Mind) If you are a consumer and you change your mind, you are responsible for the cost of sending the item back. This is part of the 14-day right of withdrawal. You would cover the return shipping if you: Ordered the wrong size or product DecidedFew readers

What if the size isn't right for an item I received?

• What if the size isn't right for an item I received?

  What if the size isn't right for an item I received? If your new gear doesn't fit, you can usually return it. As a consumer, you have 14 days after the item is delivered to send it back for a refund, as long as it's in brand-new condition. Key rules for a return For us to process a refund, the item needs to be in a condFew readers

Can I get a replacement item instead of a refund?

• Can I get a replacement item instead of a refund?

  Can I get a replacement item instead of a refund? It depends on the situation. If your item arrived damaged or defective, a replacement is often an option. For other cases, like ordering the wrong size, the standard process is to return the item for a refund and place a new order. Here’s how it works. If your item is damaged or defective If you received a product that's broken or not working as it should, you can definitely ask for a replacement. Contact us quickly: Let our teamFew readers