Who pays for return shipping?

You are typically responsible for the cost of return shipping. However, if a product arrives defective or damaged, we take care of the return costs. Here’s a quick breakdown of how it works.

How it works

As a rule, the customer handles the cost of sending an item back. This applies if you've changed your mind or ordered the wrong item, as long as you are a consumer making the return.

Heads up: Any costs that we have to cover for the return shipment will be deducted from your total refund amount.

What if the product is damaged?

If you receive a product that is defective or damaged, please contact us within 48 hours of delivery. In these cases, we will cover the return shipping costs.

Quick tip: Be ready to send photos of the damage. This helps us process your replacement or refund much faster.

Common follow-up questions

Can I return any product?

Not everything is returnable. The main exceptions are:
Custom or personalized items
Opened or used safety gear (due to hygiene reasons)
Perishable goods
Sealed products that you've unsealed

What condition does my return need to be in?

To be accepted, a returned product must be:
Completely unused
In its original, resalable condition
Still in its original packaging with all tags and labels attached

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Updated on: 15/06/2025