When will I receive my refund?

When will I get my refund?

You'll get your refund within 14 days after the supplier receives your returned item. The money goes back to the original payment method you used, but remember that you'll need to cover the cost of return shipping.

How the refund process works

Here’s a step-by-step look at what happens after you send a return back.

Return to Supplier: You send the goods back to the return address provided by the supplier, not to Droppe directly.
Inspection: Once the item arrives, it is checked to make sure it's in its original condition and hasn't been used in a way that diminishes its value.
Refund Issued: We process your refund within 14 days of being notified about your withdrawal. However, we may wait until the goods have been received back and inspected. The money is always sent to your original payment method.

Heads up: You are responsible for paying the direct cost of return shipping. If the item's value is diminished from handling beyond what's necessary, that cost may be deducted from your refund.

Common follow-up questions

What if my item was damaged or defective?

If you receive a product that's broken, incorrect, or faulty, please contact us immediately. We are your point of contact and will work with the supplier to find a fair and fast solution for you, whether it's a replacement or a refund.

Are there items I can't return?

Yes, a few items can't be returned. According to our terms, the right of withdrawal does not apply to:

Goods made to your specific requirements, like customized or personalized items.
Sealed goods that aren't suitable for return due to health or hygiene reasons if they have been unsealed after delivery.

Quick tip: Always check if an item is returnable before you buy, especially if it's for safety or hygiene.

Need a hand? Chat with us anytime.

Updated on: 18/07/2025

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