Question 1

How do I track my order?

Accepted Answer

How do I track my order?

You can track your order on our platform, but only when the supplier provides tracking information. When they share the details, you'll find the tracking link directly in your order history. Here’s how it works.

Where to find tracking information

Once a supplier ships your order and gives us a tracking number, it will appear in your order details on the Droppe platform. We pass along any delivery status updates as soon as we get them from the supplier.

| Quick tip: Check your order confirmation email first. It often includes an estimated delivery window from the supplier.

What if there's no tracking number?

Don't worry if you don't see a tracking number. Some suppliers don't offer tracking for all shipments.

Shipping details and delivery timelines are determined entirely by the supplier. We can only show you the tracking information that they decide to share with us.

|| Good to know: Droppe is a platform that connects you with suppliers. We don't handle the physical shipping, so the supplier is responsible for the actual delivery and any delays.

Common follow-up questions

What if my order is late?

If your order hasn't shown up by the estimated delivery date, please contact us. While suppliers are responsible for delivery, we are here to support you and will help you get in touch with the supplier to find out what’s going on.

Can I change the delivery address after ordering?

It’s very important to make sure your deli

Question 2

Can you deliver outside of Europe?

Accepted Answer

Can you deliver outside of Europe?

Right now, our platform focuses on connecting businesses within Europe. We currently deliver to Finland, Germany, and Sweden, and can sometimes arrange delivery to other European countries, but we don't deliver outside of Europe at this time.

Where we deliver

Droppe is set up to connect European businesses with European suppliers.

Official Countries: Our platform is built for businesses and brands in ++Finland, Germany, and Sweden++.
Other European Countries: We might be able to arrange delivery to other European countries, but this needs to be discussed and agreed upon separately.

||| Heads up: We do not offer delivery to countries outside of Europe.

|| Good to know: Our entire service is designed to work under European rules and legislation, which is why we keep our deliveries within this area.

Common follow-up questions

What if I'm in a European country that's not listed?

If your business is in a European country other than Finland, Germany, or Sweden, get in touch with our team. We can check if a special arrangement for delivery is possible.

Who is responsible for the shipping?

The suppliers (Brands) on our platform are responsible for their own shipping. They determine the delivery timelines and provide status updates when they are available. We act as the bridge between you and the supplier to help sort things out if any issues come up.

Need a hand? Chat with us anytime.

Question 3

How do I reset my password?

Accepted Answer

How do I reset my password?

If you've forgotten your password, the quickest way to get back into your account is to get in touch with our team. We'll help you sort it out.

What you can do

Right now, there isn't an automated password reset link. Just send us a quick email or start a chat, and we can help you with the next steps to access your account securely.

Email us: Send a message to ask@droppe.com from the email address connected to your account.
Use the chat: Pop open the chat on our website and let us know you need a password reset.

| Quick tip: For a faster process, please contact us using the email you used to register or place your first order.

||| Heads up: For security reasons, we can't set a new password for you directly, but we'll guide you through the process to set one yourself.

Common follow-up questions

I don't remember my account email, what should I do?

No problem. Just provide us with your full name and the company you work for. We can help track down your account details from there.

How was my account created?

If you've placed an order or requested information from us in the past, an account is often created for you automatically to make future orders easier.

Need a hand? Chat with us anytime.

Question 4

Can you deliver to a country that is not listed on Droppe?

Accepted Answer

Can you deliver to a country that is not listed on Droppe?

Currently, our platform is set up for businesses in ++Finland, Germany, and Sweden++. However, if you're in another European country, we might still be able to help.

How it works for other EU countries

While our main focus is on Finland, Germany, and Sweden, we can sometimes arrange deliveries to other European countries. This needs to be discussed and agreed upon separately.

The most important thing to know is that delivery is handled by the suppliers on our platform, not by Droppe directly. This means that whether a product can be shipped to your country depends on the specific supplier.

| Quick tip: The best way to find out is to get in touch with us directly. We can then check with our suppliers for you.

What to do if your country isn't listed

Contact us: Reach out via chat or email.
Let us know what you need: Tell us which products you're interested in and where you need them delivered.
We'll check for you: We will contact the supplier to see if they can deliver to your location.

||| Heads up: Since this is a special arrangement, it might take a little longer to get a confirmation. Suppliers have up to seven days to confirm if they can fulfill an order request.

Common follow-up questions

Why can't all products be shipped everywhere?

Each supplier has its own logistics and shipping agreements. Some may only be set up to deliver within specific countries, while

Question 5

How do I invite users to my account?

Accepted Answer

How do I invite users to my account?

Currently, there isn't a self-service "invite" button, but getting your teammates on board is straightforward. The easiest way is to have them register directly or for you to get in touch with our team to link them to your company's account.

Here’s how it works.

How new users can join your team

The best way to add a colleague is to have them create their own account.

Ask your teammate to register: They can create an account on the Droppe website.
Use company details: Make sure they use their work email and company information during sign-up.
Place an order: An account can also be created automatically when a new user places their first order for the company.

| Quick tip: To make sure everyone is linked to the same company account for billing and order history, drop us a line in the chat.

Linking accounts together

If you want to ensure a new user is correctly tied to your company's main account, our team can help you out.

This is the best option if you want to make sure new members can see the company's order history and use any saved payment or delivery details. Just chat with us and have the new user's full name and work email ready.

||| Heads up: For security, each person needs to have their own login. We can't share login details between users.

Common follow-up questions

Can multiple people use the same login?

No, for security and privacy reasons, every person who places orders should

Question 6

What should I do if my delivery is delayed?

Accepted Answer

What should I do if my delivery is delayed?

If your order is taking longer than expected, the first step is to check for any delivery updates we've sent. Delays can happen, but we are here to help you figure out what's going on and get your items to you.

Why an order might be late

Once you place an order, the supplier you bought from is in charge of shipping it. Sometimes, things outside of their control can cause a delay.

Common reasons for delays include:

High shipping volumes at the logistics company
Unexpected stock issues at the supplier's warehouse
Problems with the delivery address provided

|| Good to know: While suppliers are responsible for the actual shipping, we will help you sort out any delivery issues directly with them.

What you can do

If your order is delayed, here are the steps to take:

Check for Updates: Look for any emails or notifications from us about your delivery status. We pass along any updates as soon as the supplier provides them.
Contact Us: If you don't have any updates or the delivery is significantly late, get in touch with our support team. We will contact the supplier on your behalf to resolve the issue.

| Quick tip: When you contact us, have your order number ready. This helps us find your details much faster.

Common follow-up questions

How can I track my order?

We provide you with all the tracking information and delivery status updates that the supplier shares with us. If a supplier prov

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