What should I do if my delivery is delayed?

If your order is taking longer than expected, the first step is to check for any delivery updates we've sent. Delays can happen, but we are here to help you figure out what's going on and get your items to you.

Why an order might be late

Once you place an order, the supplier you bought from is in charge of shipping it. Sometimes, things outside of their control can cause a delay.

Common reasons for delays include:
High shipping volumes at the logistics company
Unexpected stock issues at the supplier's warehouse
Problems with the delivery address provided

Good to know: While suppliers are responsible for the actual shipping, we will help you sort out any delivery issues directly with them.

What you can do

If your order is delayed, here are the steps to take:

Check for Updates: Look for any emails or notifications from us about your delivery status. We pass along any updates as soon as the supplier provides them.
Contact Us: If you don't have any updates or the delivery is significantly late, get in touch with our support team. We will contact the supplier on your behalf to resolve the issue.

Quick tip: When you contact us, have your order number ready. This helps us find your details much faster.

Common follow-up questions

How can I track my order?

We provide you with all the tracking information and delivery status updates that the supplier shares with us. If a supplier provides a tracking link, you will find it in your order details. If not, we'll still show you the latest status we have.

What happens if my order is lost?

If it looks like your order is lost in transit, please contact us immediately. While Droppe is a platform that connects you to the supplier, we will support you by investigating the situation with the brand to find a solution, whether it's a replacement or a refund.

Need a hand? Chat with us anytime.

Updated on: 16/06/2025