Articles on: Product Issues & Safety

What if the product details on the website are wrong?

What if the product details on the website are wrong?


If you spot product information that looks incorrect, it's best to ask us before ordering. The details like images, descriptions, and specs come directly from the suppliers, and sometimes mistakes can happen.


Quick tip: If a deal or a product spec seems too good to be true, it's always worth double-checking with our team first.


Where the product info comes from


Droppe is a marketplace that connects you with different workwear and equipment suppliers.


The suppliers (or "Brands") are responsible for providing all the product details. Our job is to pass that information along to you on the platform. We are an online service that makes ordering easier, but we don't handle the products ourselves.


Heads up: While we work with suppliers to ensure accuracy, Droppe doesn't guarantee the product information and acts as a service to relay the data provided by the brand.


What you can do


If you think something is off with a product description, price, or image, here's what to do:


  1. Pause your order: Don't complete the purchase if a critical detail seems wrong.
  2. Request confirmation: Contact our support team through chat or email. Let us know which product you're looking at.
  3. We'll investigate: We will contact the supplier directly to verify the information and get back to you with the correct details.


Good to know: Sometimes, product data is processed with the help of language models, which can make mistakes. That's why we encourage you to ask if anything seems unclear.


What happens if information is clearly wrong?


If there's an obvious error (like a wrong price), Droppe has the right to update the information or even cancel an order containing that item. We'll always communicate with you if this happens.


Common follow-up questions


Who is responsible for product safety and quality?


The supplier (Brand) is fully responsible for making sure their products are safe, compliant with EU rules, and of good quality.


Can I suggest a correction for a product?


Absolutely! We welcome feedback. If you let us know about a potential error, you're helping us and other customers have a better experience. We'll pass the correction on to the supplier.


Need a hand? Chat with us anytime.




Updated on: 16/06/2025

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