What happens if a supplier cancels part of my order?

It's not a problem. If a supplier can't send your full order, you have a few simple options. You won't be stuck with a partial order you don't want. Here's how it works.

When a supplier changes your order

Sometimes a supplier might not have enough stock to fill your entire order. When this happens, they might suggest a few things through the platform:

A partial delivery: They'll send the items they have in stock now.
An alternative product: They might offer a similar product as a replacement.

Heads up: The supplier has seven days to confirm if they can fulfill your order request. You'll be notified if they propose any changes.

What you can do

You are always in control. When the supplier proposes a change, you can choose to:

Accept the change: You can agree to the partial shipment or the alternative product they offered.
Cancel the order: If the new proposal doesn't work for you, you can cancel the entire order.
Cancel just one part: If your order involves multiple suppliers, you can cancel only the part of the order that was changed.

Quick tip: The platform will update your order automatically based on your choice, so everything stays clear and correct.

Common follow-up questions

Will I be charged for the canceled items?

No. Your order and payment will be adjusted to reflect only the items you actually receive. You won't pay for anything that was canceled.

How do I accept or cancel the proposed change?

You'll be notified of the proposed changes through the platform. Simply follow the instructions to either accept the new offer or cancel your order.

What if I don't respond to the supplier's proposal?

It's best to respond as soon as you can to avoid delays. If you don't take any action, the order may be automatically canceled after a certain period.

Need a hand? Chat with us anytime.

Updated on: 16/06/2025