What should I do if my product is defective or damaged?

If your order arrives with a broken or faulty item, let us know right away. You need to contact us within 48 hours of delivery to get it sorted out. We can usually offer a replacement, repair, or refund.

Heads up: You must report any damage within 48 hours of receiving the order.

What you need to do

Here’s how to handle a defective or damaged product:

Contact us immediately: Send an email to orders@droppe.com to report the issue. Make sure to do this within two days of the delivery.
Take photos: Snap a few clear pictures of the damage or defect. This is important evidence and helps us resolve the issue much faster.
Wait for instructions: We'll review the situation and let you know the next steps, whether it's a replacement, repair, or a full refund.

Quick tip: Including your order number and photos in your first email will speed up the process significantly.

Common follow-up questions

Do I have to pay to return a damaged item?

No. If a product is defective or damaged, you won't have to cover the cost of return shipping. We'll take care of it.

What if I miss the 48-hour window?

Reporting damage outside of the 48-hour window makes it much harder to process a claim with the supplier. It's always best to check your items as soon as they arrive and contact us immediately if there's a problem.

Need a hand? Chat with us anytime.

Updated on: 16/06/2025