How do I reset my password?

If you've forgotten your password, the quickest way to get back into your account is to get in touch with our team. We'll help you sort it out.

What you can do

Right now, there isn't an automated password reset link. Just send us a quick email or start a chat, and we can help you with the next steps to access your account securely.

Email us: Send a message to ask@droppe.com from the email address connected to your account.
Use the chat: Pop open the chat on our website and let us know you need a password reset.

Quick tip: For a faster process, please contact us using the email you used to register or place your first order.

Heads up: For security reasons, we can't set a new password for you directly, but we'll guide you through the process to set one yourself.

Common follow-up questions

I don't remember my account email, what should I do?

No problem. Just provide us with your full name and the company you work for. We can help track down your account details from there.

How was my account created?

If you've placed an order or requested information from us in the past, an account is often created for you automatically to make future orders easier.

Need a hand? Chat with us anytime.

Updated on: 16/06/2025