How do I contact Droppe customer support?

Getting help is easy. The fastest way to reach us is through the live chat on our website. You can also send an email for less urgent questions or give us a call to speak with someone directly.

Chat with us (The quickest way)

For fast answers, the best option is using the chat feature on our website. Our team can help you with most questions right away. You can find the chat in the bottom corner of the page.

Quick tip: Have your order number ready if you're asking about a specific purchase.

Send us an email

Email is great when your question isn't urgent or you need to send us documents. To make sure your message gets to the right person, please use the correct address.

For this...	Use this email...
Returns & Order Issues	orders@droppe.com
General Questions	ask@droppe.com
Account Removal	ask@droppe.com

Good to know: Our team replies to emails as quickly as possible during business hours.

Give us a call

If you'd prefer to talk to a person, you can call our support line.

Phone Number: +358 45 4909908
Hours: 9:00-18:00

Heads up: The phone line can get busy, especially during peak hours. Chat is often a faster option.

Common follow-up questions

What's the best way to get help with an existing order?

The best way is to email orders@droppe.com. This address sends your message directly to the team that handles order confirmations, returns, and any issues with a purchase you've already made.

How do I report a problem with a product?

If you receive a product that is defective or damaged, please contact us within 48 hours of receiving it. Email orders@droppe.com with a description of the issue and include photos of the damage if you can.

Need a hand? Chat with us anytime.

Updated on: 16/06/2025