How do I check if a product is safe and certified?

The short answer is: the supplier is responsible for making sure all products meet European safety standards, and we check that they do before they can sell on Droppe. Here’s how it works.

The supplier's responsibility

Think of Droppe as a marketplace connecting you with trusted European brands.

Every supplier who lists their products on our platform must first certify that their gear meets all required EU and local regulations. The legal responsibility for product safety, quality, and compliance rests entirely with the brand.

Quick tip: We only allow approved brands to list products on the platform, so you can be confident you're buying from a reputable source.

Where does product information come from?

All product details, like technical specs, images, and descriptions, are provided directly by the suppliers. Our job is to pass that information on to you.

Heads up: Product information is provided by brands "as is." We recommend you always verify critical safety details yourself before use, especially for high-risk equipment.

If something doesn't look right or you need specific compliance documents, it's always a good idea to ask for confirmation.

What if a product is found to be non-compliant?

If we ever get an alert about a product that might not meet safety standards, we take it seriously. We work directly with the supplier—and European authorities if needed—to investigate and fix the issue right away.

Common follow-up questions

What should I do if a product arrives damaged?

If you receive an item that's defective or damaged, let us know within 48 hours of delivery.

Contact us: Email orders@droppe.com right away.
Take a picture: Please provide photos showing the damage.
Wait for instructions: We'll work with you to arrange a replacement, repair, or refund depending on the situation.

Can I return used safety gear?

No, once safety and protective gear has been opened or used, it generally can't be returned. This is for hygiene and safety reasons.

Good to know: Custom or personalized items are also typically exempt from returns.

Where can I find the official rules on this?

This is all covered in our Terms of Service. We work to make sure that suppliers are accountable and that you have a clear process if things go wrong.

Need a hand? Chat with us anytime.

Updated on: 16/06/2025