How are late payment fees calculated?

If you're paying by invoice, late fees are added if the payment isn't made on time. The amount depends on your location and how many reminders we've sent. These fees only apply to invoice payments, not orders paid with a credit card.

Heads up: These fees only kick in for invoice payments. If you paid by card, this doesn't apply to you.

When late fees are applied

Paying on time is the best way to avoid extra costs. Here’s how the process works if an invoice becomes overdue:

First Reminder: We send the first friendly reminder 7 days after the due date.
Second Reminder: A second reminder is sent after 14 days, and this is when the first late fee is usually added.
Third Reminder: A final reminder goes out after 21 days, often with an increased fee.
Collections: If the invoice is still unpaid after 28 days, it may be sent to a collection partner, which includes a separate recovery fee.

Good to know: Statutory interest may also be charged on overdue payments in addition to the fees listed below.

Fee amounts by country

The fees vary depending on your business location. Here is a quick breakdown for business accounts:

Country	Fee After 2nd Reminder	Fee After 3rd Reminder	Recovery Fee (Collections)
Finland	€5	€20	€40
Sweden	SEK 60	SEK 120	SEK 180
Germany	€4	€20	€40
Other EU	€5 (uses Finland's terms)	€20 (uses Finland's terms)	€40 (uses Finland's terms)

Good to know: For private individuals (not businesses), a single late fee is applied after the second reminder, and no further fees are added before the collections process.

Common follow-up questions

What should I do if I know I'm going to be late with a payment?

The best thing to do is reach out to our support team as soon as possible. It's always better to let us know ahead of time so we can find a solution.

Do these fees apply to every order?

No, they only apply to orders where you selected to pay by invoice and the payment is not made by the due date. Card and other prepayment orders are not affected.

Need a hand? Hit us up on chat anytime.

Updated on: 16/06/2025